Technical Support Executive L1 – Andheri East, Mumbai

We are hiring a Technical Support Executive L1 in Andheri East, Mumbai with 2–4 years of experience. This full-time role offers a competitive salary of 3.6 LPA and an opportunity to work in a dynamic technical support environment.

Job Details

• Location: Andheri East, Mumbai

• Experience: 2–4 Years

• Qualification: Any Graduate

• Salary: 3.6 LPA

• Job Type: Full-Time

About the Role

The Technical Support Executive L1 will provide application support to end-users and clients, ensuring minimal downtime and efficient resolution of technical issues. The role requires strong troubleshooting skills, excellent communication abilities, and experience managing support tickets through industry-standard tools.

Key Responsibilities

• Provide application and technical support to customers and internal teams.

• Perform remote troubleshooting to resolve software and system-related issues.

• Manage and track incidents using ticketing tools such as Jira, ServiceNow, or Zendesk.

• Handle customer escalations professionally and ensure timely resolution.

• Communicate clearly with technical and non-technical stakeholders.

• Document known issues, FAQs, and resolution steps for knowledge management.

• Maintain high service standards in fast-paced or high-pressure situations.
  
  Required Skills

  • 2–4 years of experience in technical support or application support roles.

  • Hands-on experience with ticketing systems and incident management.

  • Strong written and verbal communication skills.

  • Ability to handle customer escalations effectively.

  • Structured approach to troubleshooting and problem-solving.
    
    

    Preferred Qualifications

    • Familiarity with ITIL processes and service management frameworks.

    • Exposure to SaaS platforms, cloud applications, or enterprise software support environments.
      
      

      Why Join Us?

      • Collaborative and supportive technical team

      • Exposure to enterprise-level support systems

      • Learning opportunities in cloud and SaaS environments

      • Competitive compensation and growth opportunities