Operational Excellence (OpX) Specialist

Job Description:

Key Responsibilities:

  • Drive Operational Excellence (OpX) initiatives under three key levers: Process Optimization, Operational Management, and Lean Culture.
  • Facilitate and support daily/weekly team huddles to monitor performance and escalate issues.
  • Lead process documentation efforts including Standard Operating Procedures (SOPs).
  • Analyze current processes and systems to identify waste and improvement opportunities.
  • Plan and execute Continuous Process Improvement (CPI) projects using Lean tools and data-driven methods.
  • Conduct Gemba walks with the Management Team and document actionable insights and standardization opportunities.
  • Organize and lead CPI sessions and promote Lean thinking across support teams.
  • Assist in SOC 1 and SOC 2 certification efforts by coordinating compliance activities and documentation.
  • Provide training and coaching on Lean methodologies and DLL’s global OpX initiatives.
  • Report project progress and improvement outcomes to India SSC leadership and Global OpX teams.
  • Track and communicate benefits delivered through OpX initiatives (customer, financial, and operational).

Qualifications:

  • Education: Bachelor’s degree in a relevant field (Master’s preferred).
  • Experience: Minimum 5 years of relevant experience in Operational Excellence, Continuous Improvement, or Process Management.
  • Certifications: Lean Six Sigma Green Belt (Black Belt preferred).
  • Strong facilitation, training, and coaching skills.
  • Excellent verbal and written communication skills.
  • Analytical mindset with strong attention to detail.
  • Familiarity with visual management techniques and change management tools.
  • Experience in the asset financing domain is a plus.

What We Offer:

  • Flexible working hours with hybrid work options
  • Career development programs and access to e-learning platforms
  • Comprehensive insurance package
  • 2 volunteering days per year for local charitable causes
  • A collaborative, informal yet professional work environment

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