Job Content –
- Recoveries (insured clients) & Collections (uninsured clients) Responsible for the recovery of monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collections.
- Activities include direct debt chasing as well as liaison with 3rd party debt collectors, legal representatives and/or administrators/receivers.
- Responsible for contacting debtors by telephone in order to successfully collect on the debt that they owe.
- Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
- Make follow-up communications a priority to ensure that customers keep their commitments.
- Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
- Owning and maintaining the day to day relationship with client, debtors and 3rd parties including negotiation over recommended action
- Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties
- You may become involved in group projects, providing input and local technical knowledge to support the project group
- Act as a supervisor in the absence of a team manager, prioritising workloads and monitoring case volume.
Requirements for the job:-
- Strong experience in debt collection, preferably within the business to business environment
- Good communication skills, both on the telephone and in writing
- Sound judgment and ability to assess cost effectiveness of actions
- Ability to assess the situation and identify key factors
- Proven negotiation skills, business orientation
- Strong customer focus
- Experience in developing and managing attorneys’ network
- Drive, ability to work well under pressure, prioritise and achieve deadlines.
- Self starter, motivated and flexible in approach. Team player
- Analytical thinker with ability to problem solve
- Learns quickly and takes responsibility for own development
- Excellent English both written and verbal
- Previous experience working within the Credit Insurance sector is beneficial
- Legal Background or Legal qualification highly desireable