Debt Collection

Job Description:

Job Content –

  • Recoveries (insured clients) & Collections (uninsured clients) Responsible for the recovery of monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collections. 
  • Activities include direct debt chasing as well as liaison with 3rd party debt collectors, legal representatives and/or administrators/receivers.
  • Responsible for contacting debtors by telephone in order to successfully collect on the debt that they owe.
  • Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
  • Make follow-up communications a priority to ensure that customers keep their commitments.
  • Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
  • Owning and maintaining the day to day relationship with client, debtors and 3rd parties including negotiation over recommended action
  • Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties
  • You may become involved in group projects, providing input and local technical knowledge to support the project group
  • Act as a supervisor in the absence of a team manager, prioritising workloads and monitoring case volume.

Requirements for the job:-

  • Strong experience in debt collection, preferably within the business to business environment
  • Good communication skills, both on the telephone and in writing
  • Sound judgment and ability to assess cost effectiveness of actions
  • Ability to assess the situation and identify key factors
  • Proven negotiation skills, business orientation
  • Strong customer focus
  • Experience in developing and managing attorneys’ network
  • Drive, ability to work well under pressure, prioritise and achieve deadlines.
  • Self starter, motivated and flexible in approach.  Team player
  • Analytical thinker with ability to problem solve
  • Learns quickly and takes responsibility for own development
  • Excellent English both written and verbal
  • Previous experience working within the Credit Insurance sector is beneficial
  • Legal Background or Legal qualification highly desireable

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