· Recoveries (insured clients) & Collections (uninsured clients) Responsible for the recovery of monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collections. Calls will include both first party and third party collections.
· Will be responsible for managing collection cases, activities include direct debt chasing as well as liaison with 3rd party debt collectors, legal representatives and/or administrators/receivers.
· Responsible for contacting debtors by telephone in order to successfully collect on the debt that they owe.
· Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
· Make follow-up communications a priority to ensure that customers keep their commitments.
· Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
· Owning and maintaining the day to day relationship with client, debtors and 3rd parties including negotiation over recommended action
· Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties
· Will be actively involved in the management of customer portfolios and will be responsible for revenue generation, risk management and act as key customer interface for the Company.
· First point of contact for domestic clients for answering queries, providing case updates and weekly/monthly reporting.
· Manages clients portfolio in a proactive way to ensure the customer is supported and informed on all services
· Will respond to customer queries on both standard and non standard issues, ensuring a full investigation is completed to answer the customer query in full.
· You may become involved in group projects, providing input and local technical knowledge to support the project group
REQUIREMENTS FOR THE JOB:
The successful candidate must meet the following requirements:
· Previous experience working in B2B Third Party Collections and handling legal cases & background of Credit Insurance
· Will have previous working experience in all phases of the collection agency business, ideally within the business to business environment and preferably in the role of an officer, or the equivalent related experience (i.e. related experience is experience gained working under a regulated statute (preferably the Collection and Debt Settlement Services Act and related regulations);
· Proven experience maintaining (ideally collection agency) books and records of accounts;
· Experience handling trust accounts and trust reconciliation;
· Knowledge and/or experience with debtor/creditor law.
· Good communication skills, both on the telephone and in writing
· Excellent language skills in English/Hindi (if not first language) any other local language specifically to south region will be plus
· Proven negotiation skills, with a sound judgment and ability to assess cost effectiveness of actions
· Demonstrates a strong customer focus and has the ability to assess situations and identify key factors
· Has the ability to work well under pressure, prioritise and achieve deadlines.
· Is motivated and flexible in approach, a self-starter and team player.
· Fast to adapt new system & tech savy
· This is urgent requirement so candidate should be able to join immediately