We are seeking assist in managing service operations, ensuring high-quality delivery, customer satisfaction, and efficient team coordination.
Responsibilities:
- Service Operations: Oversee repairs, maintenance, and installations, ensuring prompt resolutions and continuous improvements.
- Customer Relations: Handle escalations, maintain strong customer relationships, and analyze feedback for service enhancements.
- Compliance: Ensure adherence to safety, policies, and industry standards while maintaining accurate records.
- Inventory Management: Monitor spare parts and tools, ensuring proper maintenance of equipment.
HVAC Domain is mandatory
Skills / Qualifications
- Key capabilities – 5 years of service experience, with supervisory exposure.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in service management tools and flexibility for travel.
- Proficient in MS Office, ERP, Tally
Additional Information
- This job description is a general guideline and may vary depending on the specific needs of the organization.