Collection Specialist – Mumbai
We are hiring a Collection Specialist for an MNC in Prabhadevi, Mumbai. This role offers a salary of ₹10 LPA and requires 3+ years of experience in B2B collections, credit insurance, and legal case handling. You will play a key role in recovering debts, managing client relationships, and improving collection processes.
Job Details
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Location: Prabhadevi, Mumbai
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Experience: 3+ Years
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Qualification: Graduate
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Salary: ₹10 LPA
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Industry: MNC / Collections / Credit Management
Role Overview
As a Collection Specialist, you will manage both insured and uninsured client portfolios. You will be responsible for direct debt recovery, working with third-party collectors, legal teams, and maintaining strong relationships with clients and debtors. Additionally, you will contribute to improving collection processes, reducing operating costs, and supporting revenue generation.
Key Responsibilities
Debt Recovery & Collections
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Recover debts from insured and uninsured clients, including first-party and third-party collections.
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Manage collection cases and coordinate with third-party collectors, legal representatives, or administrators.
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Contact debtors by phone to ensure timely payment.
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Schedule follow-ups and escalate unresolved cases appropriately.
Client & Legal Management
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Maintain daily relationships with clients, debtors, and third parties.
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Assess the cost-effectiveness of legal action and prepare cases for internal or external legal teams.
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Serve as the first point of contact for domestic clients, providing updates and reports.
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Resolve customer queries thoroughly and promptly.
Process Improvement & Reporting
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Optimize collection processes to reduce time-to-collection and operating costs.
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Maintain accurate client records, trust accounts, and reconciliations.
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Participate in group projects and share local technical insights.
Required Skills & Qualifications
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3+ years of experience in B2B collections, credit insurance, and legal case handling.
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Proven knowledge of collection agency operations, account maintenance, and debtor/creditor law.
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Excellent communication skills in English and Hindi; additional regional language is a plus.
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Strong negotiation skills and the ability to assess cost-effectiveness of actions.
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Customer-focused, adaptable, tech-savvy, and able to work under pressure.
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Immediate joiners preferred due to urgent requirement.
About the Company
Our client is a well-established MNC operating in Mumbai, specializing in B2B collections, credit management, and risk mitigation. The company provides a collaborative work environment and opportunities for professional growth.